Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 0121 449 0122, Monday to Friday during opening hours
- visit the surgery and speak with a receptionist, Monday to Friday during opening hours
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 0121 449 0122, Monday to Friday during opening hours
- visit the surgery and speak with a receptionist, Monday to Friday during opening hours
- use your Patient Access account
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
Appointments may be made with the doctor of your choice, but you are asked to book well in advance if you wish to see a particular doctor,
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Please check-in at the reception desk on arrival at the surgery so that you are able to be attended to as soon as possible.
Cancelling or changing an appointment
Patients who fail to attend three or more appointments without adequate notice of cancellation will be asked to leave the practice list.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Patient Access
- phone us on 0121 449 0122, Monday to Friday during opening hours
- reply CANCEL to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.
Extended Access
Weekend appointments can be arranged by contacting the reception staff, who will book you into one of the nearby extended access hubs.